Legal

Privacy Policy

Effective date: 30 May 2025. Last updated: 30 May 2025.

This Privacy Policy explains how Vorynza (“we”, “us”, “our”) collects, uses, and protects your personal information when you use the Vorynza platform and services.

Information we collect

Account information you provide when registering: name, email address, and password.
Payment information processed through a secure payment processor. Vorynza does not store card numbers or bank account details directly.
Usage data including database service metrics, connection counts, and storage consumption.
Technical information such as IP addresses, browser type, and pages visited for security and analytics purposes.
Communications you send to Vorynza support, including email content and metadata.

How we use your information

To provision, manage, and monitor your database services.
To process payments and manage your subscription.
To send transactional emails: service status updates, billing notices, and security alerts.
To investigate and respond to support requests.
To detect and prevent fraud, abuse, and security incidents.
To improve the Vorynza platform based on aggregate usage patterns.

Data storage and security

Vorynza stores your data on managed infrastructure. Data at rest is encrypted, and database credentials are protected with strong authenticated encryption.
Passwords are hashed using a one-way function and are never stored or transmitted in plain text.
Access to production systems is restricted to authorized Vorynza personnel and is logged.
Vorynza uses SSL/TLS for all data in transit between your application and your database.

Data sharing

Vorynza does not sell your personal data.
We share data with third-party service providers only as necessary to operate the platform, including infrastructure, billing, and analytics providers.
We may disclose data if required by applicable law, regulation, or valid legal process.
In the event of a merger or acquisition, data may be transferred as part of that transaction with advance notice.

Your data and customer databases

Data you store in Vorynza-provisioned databases belongs to you. Vorynza does not access your database contents except as required to resolve support issues with your explicit consent.
You can export your data at any time via your database connection string using standard PostgreSQL tools (pg_dump).
On service deletion, your database is removed from Vorynza-managed infrastructure. Backups are retained for the duration specified in your plan before permanent deletion.

Cookies and tracking

Vorynza uses session cookies for authentication. These are essential and cannot be disabled.
We use privacy-conscious analytics for aggregate page view tracking. No personal identifiers are stored in analytics.
We do not use advertising trackers or retargeting pixels.

Data retention

Account data is retained for as long as your account is active.
On account deletion, personal data is removed within 30 days. Aggregate, anonymized usage data may be retained for operational purposes.
Billing records are retained for 7 years as required for financial compliance.
Audit logs are retained for 12 months.

Your rights

You may request a copy of your personal data by emailing support@vorynza.cloud.
You may request deletion of your account and personal data. Note that billing records required for legal compliance cannot be deleted.
You may update your email address and other account information from the dashboard settings.
You may opt out of non-essential communications by unsubscribing from any email.

Changes to this policy

We may update this policy as our practices change. Material changes will be notified by email at least 14 days before taking effect.
Continued use of Vorynza after changes take effect constitutes acceptance of the updated policy.

Contact

Questions about this policy or your data: privacy@vorynza.cloud
Security concerns: security@vorynza.cloud