Support

We're here to help

Start with the docs. If you're still stuck, email us with your organization ID and service ID and we'll sort it out.

Connection guides, API reference, and setup walkthroughs.

Prisma, Drizzle, psql, and other Postgres client setups.

Email support@vorynza.cloud with your details.

Common topics

Plan	SLA tier	Response time	Channels
Trial	Community	Best effort	Docs, Email
Starter	Basic	2 business days	Docs, Email
Launch	Priority	8 business hours	Docs, Email
Growth	Priority	4 business hours	Docs, Email, Priority queue
Business	Priority Plus	2 business hours	Docs, Email, Priority queue
Dedicated	Dedicated	1 hour	Docs, Email, Dedicated channel

Emergency support for Dedicated plans: include URGENT in your subject line.

Support

Start with the docs. If you're still stuck, email us with your organization ID and service ID and we'll sort it out.

Connection guides, API reference, and setup walkthroughs.

Prisma, Drizzle, psql, and other Postgres client setups.

Email support@vorynza.cloud with your details.

Plan	SLA tier	Response time	Channels
Trial	Community	Best effort	Docs, Email
Starter	Basic	2 business days	Docs, Email
Launch	Priority	8 business hours	Docs, Email
Growth	Priority	4 business hours	Docs, Email, Priority queue
Business	Priority Plus	2 business hours	Docs, Email, Priority queue
Dedicated	Dedicated	1 hour	Docs, Email, Dedicated channel

Emergency support for Dedicated plans: include URGENT in your subject line.